At Soft Touch Sheets, we are committed to providing a smooth and reliable shipping experience for all our customers. Our goal is to ensure that your luxurious bedding products arrive at your doorstep quickly and safely, so you can begin enjoying them as soon as possible.
Shipping Rates
We offer free standard shipping on all orders over $59.99. For orders under this amount, a flat shipping rate of $7.99 will apply. This helps us maintain the quality of service and ensure your products arrive in excellent condition.
Processing Time
Once your order is placed, we begin processing it immediately to minimize any delays. Most orders are processed within 1-3 business days. During busy periods or holidays, processing times may be slightly extended, but rest assured that we are working diligently to prepare your order for shipment.
Shipping Time
After your order has been processed, it will be shipped via one of our trusted shipping partners. Delivery times may vary depending on your location, but most orders within the United States are delivered within 5-7 business days from the date of shipment. For international orders, shipping times may vary based on the destination country, and we will provide tracking information for you to monitor the status of your delivery.
Tracking Your Order
As soon as your order has been shipped, you will receive an email confirmation with tracking information. This allows you to follow your package every step of the way, from our warehouse to your home. If you encounter any issues with your shipment or have questions about its status, feel free to reach out to our customer service team at [email protected], and we will be happy to assist you.
International Shipping
We are proud to offer international shipping to select countries. Shipping costs and delivery times for international orders will vary depending on the destination. Please note that international orders may be subject to additional customs fees, taxes, or duties, which are the responsibility of the customer. We recommend checking with your local customs office for more information before placing an order.
Lost or Damaged Shipments
If your order is lost or arrives damaged, please contact us at [email protected] as soon as possible. We will work with the shipping carrier to resolve the issue and, if necessary, send you a replacement product. Your satisfaction is our priority, and we are committed to ensuring that your shopping experience is nothing short of exceptional.
Thank you for choosing Soft Touch Sheets. We are confident that you will love your new bedding and are here to assist you every step of the way. If you have any questions or need further assistance regarding our shipping policy, don’t hesitate to reach out to us.