At Soft Touch Sheets, your privacy is of utmost importance to us. We are fully committed to protecting your personal information and ensuring that your online experience with us is safe, secure, and satisfying. This Privacy Policy outlines how we collect, use, and protect your personal information when you visit our website, make purchases, or contact us.
Information We Collect
We collect personal information that you provide to us voluntarily when you:
- Make a purchase on our website.
- Create an account or sign up for newsletters.
- Contact us for support or inquiries.
The types of information we may collect include your name, email address, mailing address, phone number, and payment information. Additionally, we collect data on how you interact with our website, such as browsing habits, product preferences, and page visits. This helps us improve the customer experience and tailor our services to your needs.
How We Use Your Information
The information we collect is used for the following purposes:
- Order Fulfillment: To process and complete your purchases, including payment processing, shipping, and delivery.
- Customer Service: To respond to your inquiries, provide support, and address any issues with your orders.
- Marketing and Communication: To send you promotional materials, updates, and special offers if you have opted to receive such communications. You can unsubscribe from marketing emails at any time.
- Website Improvement: To analyze trends and improve our website’s functionality, layout, and user experience.
We will never sell or share your personal information with third parties for marketing purposes without your explicit consent.
Security of Your Information
We take data security seriously and implement a variety of measures to protect your personal information from unauthorized access, misuse, or disclosure. This includes using secure encryption technologies during transactions and ensuring that your information is stored on secure servers. However, while we strive to maintain the highest standards of security, no method of data transmission or storage is 100% secure, so we cannot guarantee absolute protection.
Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to enhance your browsing experience. Cookies are small files that are stored on your device and help us recognize you when you return to our site. They allow us to personalize your experience, track your shopping cart, and analyze site traffic.
You can choose to disable cookies through your browser settings, but this may affect your ability to fully use certain features of our website.
Third-Party Services
We may use third-party services, such as payment processors or analytics tools, to provide certain services on our behalf. These third-party providers have access to your information only as necessary to perform their functions and are obligated to maintain the confidentiality and security of your data.
Your Rights
You have the right to access, update, or delete the personal information we hold about you. If you wish to exercise any of these rights, please contact us at [email protected], and we will be happy to assist you. You may also unsubscribe from our marketing communications at any time by clicking the “unsubscribe” link in any of our emails.
Changes to Our Privacy Policy
We reserve the right to update this Privacy Policy at any time. Any changes will be posted on this page, and you are encouraged to review this policy periodically to stay informed about how we are protecting your information.
If you have any questions or concerns about our Privacy Policy, please reach out to us at [email protected]. We are committed to safeguarding your privacy and providing you with the best possible shopping experience.