At Soft Touch Sheets, we want you to be completely satisfied with your purchase. We understand that sometimes a product may not be exactly what you expected, and that’s why we offer a hassle-free returns policy to ensure your peace of mind.
Return Window
We gladly accept returns of unused, unwashed, and undamaged products within 30 days of the delivery date. To be eligible for a return, your item must be in its original packaging and in the same condition that you received it. If you need to initiate a return, simply reach out to us at [email protected] with your order details, and our team will guide you through the process.
Refund Process
Once we receive your returned item, we will inspect it to ensure it meets the return eligibility criteria. If the product is in good condition, we will process your refund within 7-10 business days. Refunds will be issued to the original payment method used at the time of purchase. Please note that depending on your payment provider, it may take additional time for the refund to reflect in your account.
Exchanges
If you received the wrong product or wish to exchange your item for a different size, color, or style, we are happy to accommodate exchanges. To initiate an exchange, contact us at [email protected] with your order number and the details of your requested exchange. We will do our best to fulfill your request and send you the correct item as quickly as possible.
Return Shipping Costs
If the return is due to a defect or an error on our part, we will cover the cost of return shipping. However, if you are returning the item for any other reason, such as a change of mind, you will be responsible for the return shipping costs. We recommend using a trackable shipping method to ensure that the product is safely returned to us.
Non-Returnable Items
For hygiene and safety reasons, certain items may not be eligible for returns. This includes:
- Products that have been used, washed, or damaged after receipt.
- Custom or personalized items.
We reserve the right to refuse returns that do not meet our return policy guidelines.
Damaged or Defective Products
If your product arrives damaged or defective, we sincerely apologize for the inconvenience. Please contact us immediately at [email protected], and we will work with you to resolve the issue. Depending on the situation, we may offer a replacement product or a full refund, including shipping costs.
Our Commitment
At Soft Touch Sheets, your satisfaction is our priority. We strive to provide high-quality products and a shopping experience that exceeds your expectations. If you have any questions or concerns about your order, please do not hesitate to reach out to our customer service team at [email protected]. We are here to help and will do everything we can to make things right.
Thank you for choosing Soft Touch Sheets for your bedding needs. We value your trust and look forward to serving you!