At Soft Touch Sheets, your satisfaction is our top priority. We are committed to providing you with exceptional service and ensuring that all your questions, concerns, and feedback are addressed with care. Whether you’re looking for more information about our luxurious bedding products, need help with an order, or just want to reach out with a suggestion, we’re here to assist you.
How Can We Help?
- Questions About Products: Curious about the materials we use or need help choosing the perfect sheets for your home? Our team is happy to provide product details, care instructions, and recommendations to help you find exactly what you need for the best sleep experience.
- Order Assistance: If you need help tracking your order, updating shipping information, or modifying a purchase, we’re just a message away. We aim to make your shopping experience as seamless as possible, from browsing our collections to receiving your items.
- Returns and Exchanges: If for any reason you’re not completely satisfied with your purchase, we offer easy returns and exchanges. Our support team is available to guide you through the process, ensuring that everything goes smoothly and your concerns are resolved quickly.
- Feedback and Suggestions: We value your opinion! At Soft Touch Sheets, we are always looking to improve our products and services. If you have any feedback, suggestions, or even ideas for future collections, we’d love to hear from you.
Contact Information
For all inquiries, please feel free to reach out to our friendly customer service team via email at [email protected]. We are dedicated to providing prompt and helpful responses, and we strive to reply to all inquiries within 24 to 48 hours.
Customer Service Hours
Our customer service team is available to assist you:
- Monday to Friday: 9:00 AM – 6:00 PM (EST)
- Saturday: 10:00 AM – 4:00 PM (EST)
- Sunday: Closed
If you contact us outside of these hours, don’t worry—we’ll get back to you as soon as possible on the next business day.
Why Contact Us?
We believe in building lasting relationships with our customers. Whether you’re purchasing your first set of Soft Touch Sheets or have been a long-time supporter, we want to ensure that every interaction with us is positive, helpful, and friendly. From answering product questions to assisting with orders and ensuring that you’re completely satisfied, our team is here to make sure your experience with Soft Touch Sheets is nothing short of delightful.
Thank you for choosing Soft Touch Sheets! We look forward to hearing from you and assisting with any of your needs. If there’s anything we can do to improve your experience, don’t hesitate to reach out to us at [email protected]. Your comfort is our mission!