At Soft Touch Sheets, we strive to make your shopping experience as seamless and secure as possible. Our Payment Policy outlines the available payment methods, procedures, and your responsibilities when making a purchase on our website. By placing an order, you agree to comply with the following terms and conditions regarding payment.
Accepted Payment Methods
We accept a variety of payment methods to accommodate your needs, ensuring a smooth checkout process. Our currently accepted payment options include:
- Credit and Debit Cards: We accept major credit and debit cards, including Visa, MasterCard, American Express, and Discover. Your card will be charged when your order is processed.
- PayPal: For added security and convenience, we offer PayPal as a payment option. If you choose PayPal, you will be redirected to their secure payment gateway to complete your purchase.
- Digital Wallets: Depending on your location, we may offer payment through digital wallet services like Apple Pay and Google Pay. These methods allow for a fast and easy checkout experience without the need to enter your card details.
- Gift Cards or Store Credit: If applicable, you can also use our issued gift cards or store credits to make purchases. Simply enter your code at checkout to apply the balance to your order.
We are constantly working to expand our payment options to accommodate various preferences, so please check back for updates on new methods.
Payment Process
When you place an order with us, your payment will be processed at the time of purchase. We use secure encryption technology to protect your payment details and ensure a safe transaction. Upon successful completion of your payment, you will receive a confirmation email that includes your order details and payment receipt.
All orders are subject to verification and acceptance. In the event that there is an issue with your payment, such as a declined transaction, we will notify you via email and provide instructions on how to resolve the issue. If the problem persists, we reserve the right to cancel your order.
Currency and Pricing
All prices on our website are listed in U.S. dollars (USD). For international orders, your payment will be converted into your local currency based on the exchange rate set by your payment provider at the time of the transaction. Please note that additional currency conversion fees may apply depending on your bank or credit card provider.
The total price of your order, including applicable taxes and shipping fees, will be displayed at checkout before you complete your purchase. We make every effort to ensure accurate pricing, but in the event of a pricing error, we reserve the right to correct the error and either offer you the correct price or cancel your order.
Security and Fraud Protection
Your security is our priority. We utilize advanced encryption technologies to safeguard your payment information during transactions. In order to protect both you and our business from fraudulent activities, all payment transactions are subject to verification and screening. This may include validating your payment details with your bank or payment provider.
If we detect any suspicious activity or unauthorized transactions, we reserve the right to place your order on hold or cancel it entirely. You will be notified if such action is taken, and we may request additional information to verify the legitimacy of your purchase.
Refunds and Payment Adjustments
In the case of returns, refunds, or exchanges, any payments made will be refunded to the original payment method. Please allow a few business days for the refund to be processed, depending on your bank or payment provider’s policies. For more details on our return procedures, please refer to our Returns Policy.
If there is an issue with the amount charged to your account, or if you believe you have been overcharged, please contact us immediately at [email protected]. We will work quickly to resolve any discrepancies and issue any necessary adjustments.
Payment Disputes
If you have a dispute regarding a payment made to Soft Touch Sheets, please reach out to us within 30 days of the transaction date. We are committed to working with you to resolve any payment-related issues in a fair and transparent manner. Should a payment dispute arise, please contact us at [email protected], and provide all relevant details of your order and the issue encountered.
Changes to Our Payment Policy
We may update this Payment Policy from time to time to reflect changes in our payment options, procedures, or security measures. Any updates will be posted on this page, and we encourage you to review it periodically. Your continued use of our website and services constitutes acceptance of any changes to this policy.
If you have any questions or concerns about our Payment Policy or need assistance with your order, please don’t hesitate to reach out to us at [email protected]. We’re here to ensure that your shopping experience is smooth and secure, every step of the way.